Our normal warranty period is 12 months from receipt of goods … but if we have an issue that we think was our fault in the first place, we will endeavour to fix it even if the 12 months have lapsed. (This is something that we will decide, not our customer.)

Canvas Goods are made by us, but we do not manufacture the materials that they are made from … we do endeavour to always use materials that are top quality and Australian Made where possible … but if a problem is due to the materials that have been used, then we must move the warranty liability to our supplier and fight for a solution on your behalf … some of our materials have their own warranty, but please be aware that this will only cover the replacement of the material and not the time and labour to rectify or remake an item.

Our canvas products are mostly of our own design … unless something is specified to be done a certain way … or to be copied exactly from a sample, then it will be done in our style of doing things … the essence and functionality will not be changed, but there may be slight differences between our products and those made by other canvas goods manufacturers. If you want something a certain way, the onus is on you to make it known before a job is done, not afterwards.

Goods with warranty requirements need to be returned to the factory for the work to be carried out … we will, however, try to make this as easy as it can be … We do suggest that our customers try out, or at least make a full inspection of, our products before embarking on a long and possibly distant journey … while every effort is made to ensure that no details are missed … it is essential to find this out before a long trip, as we will not be liable for any transport costs associated with any problems that arise later.

What we always promise to do is our absolute best. We’re a small business, and we want you to be a happy and satisfied customer. That’s why we always try to meet your needs and exceed your expectations. Our AdelaiAustralia,alia team is dedicated to quality craftsmanship and excellent customer service. We take pride in our work and hope to serve you for many years.

Our team can assist you with any questions or special requests. We’re more than just a supplier; we’re your partner in creating the best canvas products to fit your unique needs.