Guarantee

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Here at Adelaide Annexe & Canvas we try to have a fair and easy to understand guarantee policy. The numbered items below may not read like they’ve been written by a lawyer, but they will try to be clear and convey the essence of our promise to you. It may not be perfect but we will always try our best to have happy and satisfied customers.

  1. Our normal warranty period is 12 months from receipt of goods … but if we have an issue that we think was our fault in the first place then we will endeavour to fix it even if the 12 months has lapsed. (This is something that we will decide, not our customer)
  2. Canvas Goods are made by us , but we do not manufacture the materials that they are made from … we do endeavour to always use materials that are top quality and Australian Made where possible … but if a problem is due to the materials that have been used then we must move the warranty liability to our supplier and fight for a solution on your behalf … some of our materials have their own warranty but please be aware that this will only cover the replacement of the material and not the time and labour to rectify or remake an item.
  3. Our canvas products are mostly to our own design … unless something is specified to be done a certain way … or to be copied exactly from a sample, then it will be done in our style of doing things … the essence and functionality will not be changed but there will possibly be slight differences between our products and ones made by other canvas goods manufacturers. If you want something a certain way then the onus is on you to make it known before a job is done, and not afterwards.
  4. Goods with warranty requirements need to be returned to the factory for the work to be carried out … we will however try to make this as easy as it can be … We do suggest that our customers try out, or at least make a full inspection of our products before embarking on a long and possibly distant journey … while every effort is made to ensure that no details are missed … it is essential to find this out before a long trip as we will not be liable for any transport costs associated with any problems that arise later.
  5. Our promise is to always strive to do our best and to

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At Adelaide Annexe & Canvas, we're transparent and reliable. Our canvas products are crafted right here in Australia and are designed to withstand the test of time. Whether it's a handy awning for your caravan or a custom product, we're in the business of creating solutions, not letting you down.

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  • Mon-Fri 8:00AM - 4:30PM
  • Sat 9:00AM to Noon (Closed Long Weekends)
  • Closed Sundays

© 2025 ADELAIDE ANNEXE & CANVAS

DESIGNED & DEVELOPED BY AUSWIDE SERVICES

Our Guarantee

Here at Adelaide Annexe & Canvas, we pride ourselves on a guarantee policy that’s just as sturdy as our products, rooted in fairness and simplicity. Our commitments to you, listed below, might not be couched in legal jargon, but they’re sincere promises that reflect our dedication to your satisfaction.
A Reasonable Warranty:
Our normal warranty period is 12 months from receipt of goods … but if we have an issue that we think was our fault in the first place, we will endeavour to fix it even if the 12 months have lapsed. (This is something that we will decide, not our customer.)
Materials Matter
Canvas Goods are made by us, but we do not manufacture the materials that they are made from … we do endeavour to always use materials that are top quality and Australian Made where possible … but if a problem is due to the materials that have been used, then we must move the warranty liability to our supplier and fight for a solution on your behalf … some of our materials have their own warranty, but please be aware that this will only cover the replacement of the material and not the time and labour to rectify or remake an item.
Our Style, Your Product
Our canvas products are mostly of our own design … unless something is specified to be done a certain way … or to be copied exactly from a sample, then it will be done in our style of doing things … the essence and functionality will not be changed, but there may be slight differences between our products and those made by other canvas goods manufacturers. If you want something a certain way, the onus is on you to make it known before a job is done, not afterwards.
Warranty Returns:
Goods with warranty requirements need to be returned to the factory for the work to be carried out … we will, however, try to make this as easy as it can be … We do suggest that our customers try out, or at least make a full inspection of, our products before embarking on a long and possibly distant journey … while every effort is made to ensure that no details are missed … it is essential to find this out before a long trip, as we will not be liable for any transport costs associated with any problems that arise later.
Our Promise:
What we always promise to do is our absolute best. We’re a small business, and we want you to be a happy and satisfied customer. That’s why we always try to meet your needs and exceed your expectations. Our AdelaiAustralia,alia team is dedicated to quality craftsmanship and excellent customer service. We take pride in our work and hope to serve you for many years.
Always at Your Service:
Our team can assist you with any questions or special requests. We’re more than just a supplier; we’re your partner in creating the best canvas products to fit your unique needs.
Remember, at Adelaide Annexe & Canvas, you’re not just a customer, you’re part of the family. We invite you to reach out to us with any questions or concerns, no matter how big or small they might be. After all, that’s what families do.